This privacy policy governs the manner in which Encompass Africa Pty Ltd collects, uses, maintains and discloses information collected from users of its website (‘site) http://www.encompassafrica.com.au and clients of its services (‘users’).
Encompass Africa is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or our services, then you can be assured that it will only be used in accordance with this privacy statement.
Encompass Africa may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 July 2013 and was last updated on 30 July 2015.
What information do we collect?
Encompass Africa may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site or through our serices. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.Encompass Africa currently collects information from people when they sign up online to our quarterly eNewsletter and when enquiring about a safari holiday.
To sign up to the Encompass Africa eNewsletter, you are asked to provide your name and email address only. To enquire about a safari holiday using the full contact us form, we ask you to provide name, email address, telephone number and travel specific information such as number of travellers, ages, duration of holiday, city of departure (not actual address) and preferred travel style. At the point of booking, we collect more significant information from you including full names and passport numbers, frequent flyer numbers, travel insurance details including company provider and policy name and contact number. At the point of payment, we collect credit card information or you have the option to pay by direct electronic funds transfer.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalise your experience and ensure we provide the very best holiday (your information helps us to better respond to your individual holiday needs)
- To improve our website (we continuously strive to improve our website offerings based on information and feedback we receive from you)
- To improve guest service (your information helps us to more effectively respond to your customer service requests and support needs during the holiday research, booking and travel process)
- To send periodic emails trip related. That is, your contact details are utilised when we need to contact and discuss anything pertaining to your holiday.
- To send quarterly e-Magazines only if you have subscribed. Note if at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions as part of the e-Magazines
- To administer a contest, promotion, survey or other site feature
- To ensure service on the ground in Africa meets expectations, providing safari camps and suppliers your safari requirements including dietary needs and special medical needs
How do we protect your information?
It is important to note that Encompass Africa adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our site or by the company. We will never sell personal information of clients. As a business we are totally committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Electronic newsletters
If a User decides to opt-in to the Encompass Africa mailing list, they will receive emails that may include company news, updates, related product or service information, travel advise on important matters and so on. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
Compliance with children’s online privacy protection act
Protecting the privacy of the very young is especially importan. For that reason, Encompass Africa never collects or maintains information at our Site from those we actually know are under the age of 13 and no part of our website is structured to attract anyone under the age of 13.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Provide only the basic information required, as indicated with an asterisk.
You may request details of personal information, which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write contact us through the website.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contact us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.
This document was last updated on 30 July 2015
